Thank you for shopping with FlorysFloral. We strive to deliver your order quickly and efficiently. Please review our shipping policy below to understand how and when your items will arrive.

1. Shipping Countries & Regions

We currently ship to the following countries:

• United States

• Canada

• United Kingdom

• Australia

• Germany

• France

• Italy

• Spain

• Netherlands

• Singapore

• Japan

• South Korea

• Malaysia

• Hong Kong SAR

If your country is not listed, please contact us to check availability.

2. Shipping Methods, Carriers & Costs

We partner with reliable shipping carriers including UPS, USPS, FedEx, DHL, YunExpress, and local postal services depending on your region.

Note: Shipping time does not include order processing time, which usually takes 1–3 business days.

3. Order Tracking

Once your order has been shipped, a tracking number and carrier link will be sent to your email. You can use this information to monitor the status of your delivery.

If you do not receive your tracking information within 5 business days of placing your order, please contact us at support@florysfloral.com.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees charged by the destination country. These charges are not included in the product or shipping price and are the responsibility of the customer.

FlorysFloral is not responsible for delays due to customs clearance or failure to pay customs duties.

5. Delays & Exceptions

Shipping times are estimated and may vary due to:

• Weather conditions

• Customs inspections

• High seasonal demand

• Remote locations

We are not responsible for shipping delays caused by external factors. However, we will assist you in tracking and resolving delivery issues.

6. Contact Us

If you have any questions about shipping, please feel free to reach out:

Email: florysfloral@outlook.com
Business Hours: Monday–Friday, 9 AM–6 PM (GMT+8)