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REFUND POLICY

We want you to love your purchase, but if you're not completely satisfied, we're here to help. Please review the following return and refund policy carefully.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, in original condition, and in original packaging.

  • Proof of purchase (e.g. order number or confirmation email) is required.

Note: Certain items such as customized products or final sale items are not eligible for return unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at support@florysfloral.com with your order number and reason for return.

  2. Our team will provide a return authorization and the return address:

    Return Address:
    FlorysFloral Returns Department
    No. 22, XingTai Road, Building 3, 2nd Floor
    Hailing District, Taizhou City, Jiangsu Province, China
    Postal Code: 225300

  3. Pack the item securely and ship it back using a trackable shipping service.

  4. Once we receive and inspect your return, we will notify you via email.

3. Refund Processing

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

  • We will notify you once your refund has been processed.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 7 days of receiving your order.

  • Include your order number, a description of the issue, and clear photos of the damage.

  • We will either issue a full refund or send a replacement at no additional cost to you.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please:

  • Return the original item following the return process above.

  • Place a new order for the replacement item.

6. Return Shipping Fees

  • If the return is due to our error (e.g., incorrect, damaged, or defective item), we will cover the return shipping cost.

  • If the return is due to a change of mind or customer preference, you are responsible for the return shipping fees.

7. Questions?

For any questions or concerns about returns or refunds, contact us at:
Email: florysfloral@outlook.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)